Personal. Practical. Powerful.
Encouraging others to find hope in living, learning, and leading
How Important is the Customer Experience?
%20podcast%20v2.jpg)
Being "customer-centric" is one of the highest priorities of most corporations; however, there is widespread failure in achieving this from consumers standpoint. Michael explores the widening expectation gap in delivering superior service and experiences.
Personal. Practical. Powerful.
Encouraging others to find hope in living, learning, and leading
.svg){kind=small}
.svg){kind=small}
Share Your Experience
Connect with the team to ask a question, share a story, or share what you've learned. We would love to hear from you.
.png){kind=small}